Delivery guidelines

Trucks are designed to be driven on dry, compacted surfaces such as asphalt or concrete. The trucks are not guaranteed to be 4x4, so when they’re moved off sealed roads they can easily lose traction and become stuck. Compacted dirt and gravel are okay, so long as the surface is dry. Unsuitable ground includes loose dirt, wet and muddy areas, sandy conditions, grass (if the soil is soft), ice and snow, steep inclines and declines, sloping surfaces, drains, ditches and trenches. 

Additionally the drop site and access to the drop site must be free of rocks, stumps, debris and tree limbs that could damage our equipment. At a minimum standard, the drop site must be on a maintained 2 lane county road. 

The drop site where your container will sit should be level and the ground where the truck will park while unloading the container also needs to be level. Your chosen drop site should not require the tractor or trailer to move up or down any terrain that is unpaved or sloping in order to complete a delivery. When placing the container onto the ground the weight of the container needs to be distributed to the four corner castings. Concrete and asphalt surfaces are excellent choices.

Alternatively, stone pavers, hard blocks of wood, railroad ties or gravel can be placed in the corners to keep the container level and the weight evenly distributed. If the container is not level, the doors will bind (pinch) making them hard to operate. 

It is important that your drop site is ready for the arrival of your container. We allot 30 minutes for our driver and equipment to unload your container and complete the delivery. Any excess time spent on site may incur an additional charge. On the day of delivery you must be contactable by phone. Ensure the path to the drop site is clear with no vehicles or other obstacles blocking the path. We recommended you inform your neighbors of the delivery as well. 

When the driver arrives on site he/she will walk around the drop site to check it’s suitability. If the driver deems the drop site to be unsafe or inaccessible the driver will not proceed. We recommend that you consider an alternative drop site for your container (in advance) in the event that the driver deems your first choice to be unsuitable. If you insist that the driver proceeds and attempts delivery to a site that is deemed unsuitable the driver will ask that you sign a waiver accepting responsibility for cost of possible damage to your container, cost of the additional time taken for unloading and recovery cost of the vehicle in the event it becomes stuck. 

Please remember that we are not at your location, so you are our only eyes and ears. If the weather is bad, you must let us know so we can reschedule. For unsealed (not concrete/asphalt) delivery roads/paths/sites: when bad weather is forecast for the day of your delivery, or the ground is wet from previous precipitation it’s imperative that you contact us on 304-617-2946 to have your delivery rescheduled.

Delivery dates are non-guaranteed estimates only. Your actual delivery date may be rescheduled due to no fault of your own, if for example: our driver gets stuck on another job site, has a medical issue, equipment failure, weather condition or similar problem. We will reschedule your delivery and do everything we can to get your container delivered to you as soon as possible. 

If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location.  Please note that NO CASH REFUNDS are to provided for any reason. Additionally, it's important to be aware that further fees may be incurred  if you choose to refuse delivery. Problem situations can easily be avoided by properly assessing these guidelines and ensuring that your intended drop site is suitable.  

By following these guidelines and taking the time to ensure that your drop site is suitable, you will have a safe and successful delivery of your container(s).